Return Policy
Menatique Return Policy
At Menatique, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind. Please read the following return policy guidelines to facilitate a smooth return process:
Returns Eligibility:
1. Only items listed under 'outerwear' are eligible for returns.
2. A return must be requested within 7 days of the delivery date. No returns will be accepted after this period.
3. Please note that any and all scarves, as well as any item not listed under 'outerwear' are non-returnable under any circumstances.
If you wish to return an item, please follow these steps:
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Visit our Contact Form on our website.
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Fill out the contact form with the following details:
- Your full name
- Order number
- Contact information
- Reason for the return
- Any additional comments or details
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Our customer support team will review your request and respond within 2 business days, providing you with further instructions.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to a product defect or error on our part.
Refund Process:
Once we receive your returned item and inspect it, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size or color, please follow the return process as described above, and place a new order for the item you desire.
Contact Information:
If you have any questions or need further assistance with the return process, please contact our customer support team through our Contact Form. We are here to help and will respond to your inquiries promptly.
Thank you for choosing Menatique. We value your satisfaction and are committed to providing a seamless return experience for our customers.